// Define the client side app that drives the comms to the server
    var lillyLiveAgent = {
        
        debug : false,
        
        // element to use when chat is available
        domElementWhenChatIsAvailable : null,
        
        // element to use when chat is unavailable
        domElementWhenChatIsUnavailable : null,
        
        // array to determine which chat buttons are active
        chatButtonsActive : [],
        
        respondToButtonEvent : function (buttonId, e) 
        {
            lillyLiveAgent.consoleLog('buttonId == '+buttonId);
            lillyLiveAgent.consoleLog('e == '+e);
            lillyLiveAgent.consoleLog('chatButtonsActive.indexOf(buttonId) == '+lillyLiveAgent.chatButtonsActive.indexOf(buttonId));
            
            if (e == liveagent.BUTTON_EVENT.BUTTON_AVAILABLE) {
                if (lillyLiveAgent.chatButtonsActive.indexOf(buttonId) == -1) {
                    lillyLiveAgent.chatButtonsActive[lillyLiveAgent.chatButtonsActive.length] = buttonId;
                }
            }
            if (e == liveagent.BUTTON_EVENT.BUTTON_UNAVAILABLE) {
                if (lillyLiveAgent.chatButtonsActive.indexOf(buttonId) != -1) {
                    lillyLiveAgent.chatButtonsActive.splice(lillyLiveAgent.chatButtonsActive.indexOf(buttonId), 1);
                }
            }
            
            lillyLiveAgent.consoleLog('chatButtonsActive == '+lillyLiveAgent.chatButtonsActive.toString());
            
            if (lillyLiveAgent.chatButtonsActive.length == 0)
            {
                $('#'+lillyLiveAgent.domElementWhenChatIsAvailable).hide()
                $('#'+lillyLiveAgent.domElementWhenChatIsUnavailable).show()
            }
            else
            {
                $('#'+lillyLiveAgent.domElementWhenChatIsAvailable).show()
                $('#'+lillyLiveAgent.domElementWhenChatIsUnavailable).hide()
            }
        },
        respondToButtonEvent_573F0000000blJJ : function (e)
        {
            lillyLiveAgent.consoleLog('573F0000000blJJ e == '+e);
            lillyLiveAgent.respondToButtonEvent('573F0000000blJJ', e);
        },
        respondToButtonEvent_573F0000000CbIL : function (e)
        {
            lillyLiveAgent.consoleLog('573F0000000CbIL e == '+e);
            lillyLiveAgent.respondToButtonEvent('573F0000000CbIL', e);
        },
        respondToButtonEvent_5735d000000WBlq : function (e)
        {
            lillyLiveAgent.consoleLog('5735d000000WBlq e == '+e);
            lillyLiveAgent.respondToButtonEvent('5735d000000WBlq', e);
        },
        respondToButtonEvent_573F0000000Ccqe : function (e)
        {
            lillyLiveAgent.consoleLog('573F0000000Ccqe e == '+e);
            lillyLiveAgent.respondToButtonEvent('573F0000000Ccqe', e);
        },
        respondToButtonEvent_5735d000000NaX9 : function (e)
        {
            lillyLiveAgent.consoleLog('5735d000000NaX9 e == '+e);
            lillyLiveAgent.respondToButtonEvent('5735d000000NaX9', e);
        },
        respondToButtonEvent_5735d000000NaWz : function (e)
        {
            lillyLiveAgent.consoleLog('5735d000000NaWz e == '+e);
            lillyLiveAgent.respondToButtonEvent('5735d000000NaWz', e);
        },
        setupCompatibilityFunctions : function() {
            if ( ! Array.prototype.indexOf ) {
                // IE8, IE7 don't support indexOf
                Array.prototype.indexOf = function(obj, start) {
                    var startingIndex = 0;
                     for (var i = (start || 0), j = this.length; i < j; i++) {
                         if (this[i] === obj) { return i; }
                     }
                     return -1;
                }
            }
        },

        // initialize routines
        initialize : function() {
        
            lillyLiveAgent.consoleLog('initialize started');
        
            // Create a div element for each button needing to track
            lillyLiveAgent.setupTrackingElements();

            if (lillyLiveAgent.domElementWhenChatIsAvailable == null) {
                lillyLiveAgent.consoleLog('domElementWhenChatIsAvailable is not set');
            }
            
            if (lillyLiveAgent.domElementWhenChatIsUnavailable == null) {
                lillyLiveAgent.consoleLog('domElementWhenChatIsUnavailable is not set');
            }
            
            if (lillyLiveAgent.domElementWhenChatIsAvailable == null || lillyLiveAgent.domElementWhenChatIsUnavailable == null) {
                lillyLiveAgent.consoleLog('lillyLiveAgent initialize aborted');
                return;
            }

            // Initialise liveagent
          lillyLiveAgent.consoleLog('https://d.la7cs.salesforceliveagent.com/chat---572F0000000CcmR---00DF0000000Bmu9', liveagent.disableOptionalCookies());
          
            //liveagent.init('https://d.la7cs.salesforceliveagent.com/chat', '572F0000000CcmR', '00DF0000000Bmu9', liveagent.disableOptionalCookies());
           liveagent.init('https://d.la2-c1-phx.salesforceliveagent.com/chat', '572F0000000CcmR', '00DF0000000Bmu9', liveagent.disableOptionalCookies());
            
            if (lillyLiveAgent.debug) {
                liveagent.enableLogging();
            }
        
            if ( ! window._laq ) 
            { 
                window._laq = []; 
            }
        
            window._laq.push
            (
                function()
                {
                    liveagent.showWhenOnline('573F0000000blJJ', document.getElementById('liveagent_button_online_573F0000000blJJ'));
                    liveagent.addButtonEventHandler('573F0000000blJJ', lillyLiveAgent.respondToButtonEvent_573F0000000blJJ);
                    liveagent.showWhenOnline('573F0000000CbIL', document.getElementById('liveagent_button_online_573F0000000CbIL'));
                    liveagent.addButtonEventHandler('573F0000000CbIL', lillyLiveAgent.respondToButtonEvent_573F0000000CbIL);
                    liveagent.showWhenOnline('5735d000000WBlq', document.getElementById('liveagent_button_online_5735d000000WBlq'));
                    liveagent.addButtonEventHandler('5735d000000WBlq', lillyLiveAgent.respondToButtonEvent_5735d000000WBlq);
                    liveagent.showWhenOnline('573F0000000Ccqe', document.getElementById('liveagent_button_online_573F0000000Ccqe'));
                    liveagent.addButtonEventHandler('573F0000000Ccqe', lillyLiveAgent.respondToButtonEvent_573F0000000Ccqe);
                    liveagent.showWhenOnline('5735d000000NaX9', document.getElementById('liveagent_button_online_5735d000000NaX9'));
                    liveagent.addButtonEventHandler('5735d000000NaX9', lillyLiveAgent.respondToButtonEvent_5735d000000NaX9);
                    liveagent.showWhenOnline('5735d000000NaWz', document.getElementById('liveagent_button_online_5735d000000NaWz'));
                    liveagent.addButtonEventHandler('5735d000000NaWz', lillyLiveAgent.respondToButtonEvent_5735d000000NaWz);
                    liveagent.showWhenOnline('573F0000000Cd0C', document.getElementById('liveagent_button_online_573F0000000Cd0C'));
                }
            );
            
            $( '#'+lillyLiveAgent.domElementWhenChatIsAvailable ).click(function() {
                liveagent.startChat('573F0000000Cd0C');
            });
    
            $( '#'+lillyLiveAgent.domElementWhenChatIsUnavailable ).click(function() {
                if('UT' == 'US' || 'UT' == 'UT'  ){
                
                window.open("https://customerconnect.my.salesforce-sites.com/liveagent/Prechat_form_LillyMedicalcom");}
            }); 

            lillyLiveAgent.consoleLog('initialize complete');
        },
        
        setupChatWindowSizing : function() {
        
            var ie10 = $.browser.msie && $.browser.versionNumber == '10';
            var ie9 = $.browser.msie && $.browser.versionNumber == '9';
//lillyLiveAgent.consoleLog('setupChatWindowSizing:::>UT');

            if ($.browser.msie)
            {
                liveagent.setChatWindowHeight(681);
                liveagent.setChatWindowWidth(630);
            }
            else if ($.browser.safari)
            {
                liveagent.setChatWindowHeight(645);
                liveagent.setChatWindowWidth(630);
            }
            else
            {
                liveagent.setChatWindowHeight(642);
                liveagent.setChatWindowWidth(632);
            }

//CR#CHG1306214(GCO System: To implement live agent functionality for Germany) Modified By: Kashima Khanna TCS on 12-Oct-2018


        },
        
        
        setupTrackingElements : function() {
            var div = document.createElement('div');
            div.setAttribute('id', 'liveagent_button_online_573F0000000blJJ');
            
            div.className = 'placeholder-live-agent-chat-btn';
            div.style.display = 'none';
            
            // test case, append the div to the body
            document.body.appendChild(div);
            var div = document.createElement('div');
            div.setAttribute('id', 'liveagent_button_online_573F0000000CbIL');
            
            div.className = 'placeholder-live-agent-chat-btn';
            div.style.display = 'none';
            
            // test case, append the div to the body
            document.body.appendChild(div);
            var div = document.createElement('div');
            div.setAttribute('id', 'liveagent_button_online_5735d000000WBlq');
            
            div.className = 'placeholder-live-agent-chat-btn';
            div.style.display = 'none';
            
            // test case, append the div to the body
            document.body.appendChild(div);
            var div = document.createElement('div');
            div.setAttribute('id', 'liveagent_button_online_573F0000000Ccqe');
            
            div.className = 'placeholder-live-agent-chat-btn';
            div.style.display = 'none';
            
            // test case, append the div to the body
            document.body.appendChild(div);
            var div = document.createElement('div');
            div.setAttribute('id', 'liveagent_button_online_5735d000000NaX9');
            
            div.className = 'placeholder-live-agent-chat-btn';
            div.style.display = 'none';
            
            // test case, append the div to the body
            document.body.appendChild(div);
            var div = document.createElement('div');
            div.setAttribute('id', 'liveagent_button_online_5735d000000NaWz');
            
            div.className = 'placeholder-live-agent-chat-btn';
            div.style.display = 'none';
            
            // test case, append the div to the body
            document.body.appendChild(div);
            var div = document.createElement('div');
            div.setAttribute('id', 'liveagent_button_online_573F0000000Cd0C');
            
            div.className = 'placeholder-live-agent-chat-btn';
            div.style.display = 'none';
            
            // test case, append the div to the body
            document.body.appendChild(div);
        },
        
        // load event to setup environment
        load : function() {
    
            lillyLiveAgent.setupCompatibilityFunctions();
            
            // load the Javascript libraries required
            lillyLiveAgent.loadJavascriptLibraries();
            
            lillyLiveAgent.verifyJSLibsAndInitialize();
        },
        
        verifySecondaryJSLibsAttempts : 0,
        
        verifySecondaryJSLibsAndSetupChatWindowSizing : function() {
            lillyLiveAgent.consoleLog('verifySecondaryJSLibsAndSetupChatWindowSizing started');
            if (lillyLiveAgent.verifySecondaryJSLibsAttempts == 5) {
                lillyLiveAgent.consoleLog('verifySecondaryJSLibsAndSetupChatWindowSizing fifth attempt to verify loading a library.  Aborting script.');
                return;
            }
            
            lillyLiveAgent.verifySecondaryJSLibsAttempts += 1;
            
            if (typeof $.browser === 'undefined') {
                lillyLiveAgent.consoleLog('$.browser library not found');
                var timeoutID = window.setTimeout(lillyLiveAgent.verifySecondaryJSLibsAndSetupChatWindowSizing, 300);
            }
            else
            {
                lillyLiveAgent.consoleLog('$.browser library found');
                lillyLiveAgent.setupChatWindowSizing();
            }

        },
        
        verifyJSLibsAttempts : 0,

        verifyJSLibsAndInitialize : function() {
            lillyLiveAgent.consoleLog('verifyJSLibsAndInitialize started');
            
            if (lillyLiveAgent.verifyJSLibsAttempts == 5) {
                lillyLiveAgent.consoleLog('verifyJSLibsAndInitialize fifth attempt to verify loading a library.  Aborting script.');
                return;
            }
            
            lillyLiveAgent.verifyJSLibsAttempts += 1;
            
            if (typeof jQuery === 'undefined') {
                lillyLiveAgent.consoleLog('jQuery library not found');
                var timeoutID = window.setTimeout(lillyLiveAgent.verifyJSLibsAndInitialize, 300);
            }
            else if (typeof liveagent === 'undefined') {
                lillyLiveAgent.consoleLog('liveagent library not found');
                var timeoutID = window.setTimeout(lillyLiveAgent.verifyJSLibsAndInitialize, 300);
            }
            else
            {
                lillyLiveAgent.loadSecondTierJavascriptLibraries();
                lillyLiveAgent.consoleLog('all libraries found');
                lillyLiveAgent.initialize();
                lillyLiveAgent.verifySecondaryJSLibsAndSetupChatWindowSizing();
            }
        },

        loadJavascriptLibraries : function() {
        
            lillyLiveAgent.verifyJSLibsAttempts = 0;
        
            lillyLiveAgent.consoleLog('loading the JQuery library');
            var script = document.createElement('script');
            script.src = 'https://customerconnect.my.salesforce-sites.com/liveagent/resource/1705759386000/liveAgentCommon/script/jquery-3.7.1.min.js';
            
            if ( !document.head || !document.head.appendChild ) {
                //document.appendChild(script);
                document.getElementsByTagName('head')[0].appendChild(script);
            }
            else
            {
                document.head.appendChild(script);
            }
            
            
            lillyLiveAgent.consoleLog('loading the Live Agent Deployment library');
            var script = document.createElement('script');
            //script.src = 'https://customerconnect.my.salesforce-sites.com/liveagent/resource/1705759386000/liveAgentCommon/script/liveagent-deployment-29.0.js';
            script.src = 'https://customerconnect.my.salesforce-sites.com/liveagent/resource/1705759386000/liveAgentCommon/script/liveagent-deployment-52.0.js';
            if ( !document.head || !document.head.appendChild ) {
                //document.appendChild(script);
                document.getElementsByTagName('head')[0].appendChild(script);
            }
            else
            {
                document.head.appendChild(script);
            }
            
            lillyLiveAgent.consoleLog('loading completed');
            
        },

        loadSecondTierJavascriptLibraries : function() {
            
            lillyLiveAgent.verifySecondaryJSLibsAttempts = 0;
        
            lillyLiveAgent.consoleLog('loading the JQuery Browser library');
            var script = document.createElement('script');
            script.src = 'https://customerconnect.my.salesforce-sites.com/liveagent/resource/1705759386000/liveAgentCommon/script/jquery.browser-0.0.5.min.js';
            if ( !document.head || !document.head.appendChild ) {
                //document.appendChild(script);
                document.getElementsByTagName('head')[0].appendChild(script);
            }
            else
            {
                document.head.appendChild(script);
            }

        },

        consoleLog : function(message) {
            if (lillyLiveAgent.debug) {
                if (typeof console !== 'undefined' && typeof console.log !== 'undefined') {
                    console.log(message);
                }
            }
        }

    }