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Error,{meta:JSON.stringify({user:e,parsedUser:r})}),void(r.properties.isBot&&t.updateUser(r.id,{properties:{isBot:!0}}))):void t.addUser(r);t.updateUser(t.getSessionUserId(),a(["name","email","properties"],r))},E=e=>{const a=In(t),r={};if("rate"in e&&a.rate!==e.rate&&(r.rate=e.rate),"rateComment"in e&&a.rateComment!==e.rateComment&&(r.rateComment=e.rateComment),"timestamp"in e&&a.timestamp!==e.timestamp&&(r.timestamp=e.timestamp),"queue"in e&&!Yt(a.queue,e.queue)){const{queue:a}=e,{ended:n}=t.getChat(de).properties;!n&&a?((e,t)=>{let{thread:a,numberInQueue:r,waitingTime:n}=t;const 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r}),t.on("request_customer_token",()=>{o.sdk.auth.getToken().then(e=>t.emit("customer_token_response",e)).catch(e=>t.emit("customer_token_error",e))}),t.on("request_update_user",e=>{let{resolve:a,id:r,data:{properties:n,...s}}=e;if(t.getSessionUserId()===r){if(je(t)){const e=qa({name:s.name,email:s.email,sessionFields:n});i.updateCustomer(e).catch(e=>_e("update_customer_request_failed",e))}a()}}),t.on("request_set_user_properties",e=>{let{resolve:a,id:r,properties:n}=e;t.getSessionUserId()===r&&(je(t)&&i.setCustomerSessionFields({sessionFields:n}).catch(va),a())});const ae=(e,a)=>{let{id:r,timestamp:n,threadId:s}=a;pn(t,e,n),t.setEventServerId(de,e.id,r),t.updateEvent(de,e.id,{delivered:!0,serverTimestamp:n,thread:s})},re=e=>{t.updateEvent(de,e.id,{failed:!0})};t.on("send_file_events",()=>{t.setApplicationState({isSendingFileEvents:!0});const e=[].concat(He(t));e.filter(e=>e.properties.failed).forEach(e=>t.updateEvent(de,e.id,{properties:{canceled:!0}}));const a=e.filter(e=>{let{type:t,delivered:a,properties:{canceled:r,finished:n}}=e;return"file"===t&&!a&&!r&&n}).map(e=>i.sendEvent({chatId:le(t),event:{type:"file",customId:e.id,url:e.properties.serverUrl,alternativeText:e.properties.alternativeText}}).then(a=>{t.updateEvent(de,e.id,{delivered:!0}),k(a),Promise.resolve().then(()=>{"image"===e.properties.fileType&&URL.revokeObjectURL(e.properties.url)});const r=e.properties.uploadSource;("clipboard"===r||Math.random()<.1)&&ue("file_upload_sent",{uploadSource:r})}));Promise.all(a).finally(()=>{t.setApplicationState({isSendingFileEvents:!1})})}),t.on("exit_intent_detected",()=>{S(t)});const ne={};t.on("cancel_upload",e=>{let{eventId:a}=e;const r=t.getEvent(de,a);t.updateEvent(de,a,{properties:{canceled:!0}}),ne[a]&&ne[a].cancel(),Promise.resolve().then(()=>{"image"===r.properties.fileType&&URL.revokeObjectURL(r.properties.url)})}),t.on("add_message_reaction",e=>{let{eventId:a,reaction:r}=e;const n=t.getEvent(de,a);i.updateEventProperties({chatId:le(t),threadId:n.thread,eventId:n.serverId,properties:{bb9e5b2f1ab480e4a715977b7b1b4279:{message_reaction:r}}}),(1520===t.getApplicationState("license")||Math.random()<.1)&&ue("message_reaction_sent",{reaction:r,messageType:n.type,chatId:le(t)})});const se=e=>{let{event:a,meta:r}=e;if("file"===a.type){const e=i.uploadFile({file:r.file,onProgress:e=>t.updateEvent(de,a.id,{properties:{progress:e}})});return ne[a.id]=e,e.promise.then(e=>{let{url:r}=e;t.updateEvent(de,a.id,{properties:{serverUrl:r,finished:!0}})},e=>{"UPLOAD_CANCELED"!==e.code&&t.updateEvent(de,a.id,{properties:{failed:!0,failReason:yn(t,e)}})}).finally(()=>{delete ne[a.id]})}if(T(a.type,["message","emoji"]))return i.sendEvent({chatId:le(t),event:ir(t,a)}).then(e=>{ae(a,e)},()=>{re(a)});if("custom_system_message"===a.type)return i.sendEvent({chatId:le(t),event:ir(t,a)}).then(k,va);if("rich_message_postback"===a.type){const{eventId:e,postback:r}=a.properties;return i.sendRichMessagePostback({chatId:le(t),threadId:t.getEvent(de,e).thread,eventId:e,postback:r}).catch(va)}if("url_preview"===a.type){const e=i.getUrlInfo({url:a.properties.url}).catch(()=>null);return i.sendEvent({chatId:le(t),event:ir(t,a)}).then(r=>{ae(a,r),e.then(e=>{const{title:n,description:s,url:o,imageUrl:c}=e;return t.updateEvent(de,a.id,{properties:{title:n,description:s,image:{url:c,link:o}}}),i.updateEventProperties({chatId:le(t),threadId:r.thread,eventId:r.id,properties:{url_details:{title:n,description:s,url:o,image_url:c,image_width:e.imageWidth,image_height:e.imageHeight}}})}).catch(va)},()=>{re(a)})}},ie=e=>{let{events:a,...r}=e;const n=t.getSessionUser().id;a.forEach(e=>{t.getEvent(de,e.id)?e.author===n?((e,t)=>{const a=t.timestamp;"message"===t.properties.serverType&&pn(e,t,a),e.setEventServerId(de,t.id,t.serverId);const r={delivered:!0,serverTimestamp:a,thread:t.thread};"form"===t.type&&(r.properties={answered:!0,fields:t.properties.fields}),e.updateEvent(de,t.id,r)})(t,e):e.properties.welcomeMessage||e.properties.invitation?((e,t)=>{const a=$e(e,de);e.setEventServerId(de,a.id,t.serverId);const r=a.author!==t.author;r&&e.setEventData(de,a.id,{author:t.author});const n={delivered:!0,thread:t.thread,serverTimestamp:t.timestamp,properties:{}};a.properties.text!==t.properties.text&&(n.properties.text=t.properties.text),e.updateEvent(de,a.id,n),r&&(Ct(e,t.author),e.recalculateTimeline(de))})(t,e):w(e):w(e)}),h({...r,events:[]})},pe=e=>(t.updateChat(de,{properties:{starting:!0}}),Ja(o,e).then(e=>(t.updateChat(de,{properties:{starting:!1}}),e),a=>{if(a.message===Ve)return wt(t,de,{forced:!0}),pe(e);throw t.updateChat(de,{properties:{starting:!1}}),a}));let vt=[];const ft=e=>{if(Ge(de,t))return void vt.push(e);const a=()=>{ht(t)&&aa(t)};t.getChat(de).active?e&&se(e).then(a):pe({...e&&{customerStartingEvent:e.event},agentFakeEvent:$e(t,de)}).then(e=>{ie(e);const t=vt;vt=[],t.forEach(se),a()},a=>{t.updateEvent(de,e.event.id,{failed:!0});const r=vt;switch(vt=[],r.forEach(e=>{t.updateEvent(de,e.id,{failed:!0})}),a.code){case"SERVICE_UNAVAILABLE":return void O({withSystemMessage:!0,reason:"service_unavailable"});case"CUSTOMER_BANNED":return void l();case"GROUPS_OFFLINE":return void y();default:return}})};t.on("start_thread",ft),t.on("send_event",ft),t.on("request_cancel_greeting",e=>{Te(t,"maximized")&&Et(t),i.cancelGreeting({uniqueId:e})});const _t=e=>{let{active:a,availability:r,connected:n,hasFakeAgentMessage:s,startChatAgainPending:i,limitReached:c,hasMutedGreeting:d}=e;return fa(()=>c||a?{type:"nothing"}:"offline"===r?Oe(t)?i&&Pe(t)?{type:"show_prechat"}:{type:"nothing"}:Be(t)?Je(t)?{type:"nothing"}:{type:"show_ticket_form"}:{type:"hide_prechat_form"}:d?{type:"accept_muted_greeting"}:s?{type:"hide_ticket_form"}:Te(t,"maximized")?Pe(t)&&Qe(t,"prechat")?{type:"show_prechat"}:!n||Sn.acceptingGreeting?{type:"nothing"}:(Sn.requestingPredictedWelcomeMessage=!0,B.then(()=>Qa(o)).then(e=>{let{agent:a,message:r,groupHasQueue:n}=e;Sn.requestingPredictedWelcomeMessage=!1;const s=[{type:"hide_ticket_form"},{type:"predicted_welcome_message",payload:{agent:a,message:r,groupHasQueue:n}}];return Pe(t)&&s.push({type:"show_prechat"}),s},e=>{if(Sn.requestingPredictedWelcomeMessage=!1,"offline"===t.getApplicationState("availability"))return{type:"nothing"};switch(e.code){case"GROUP_OFFLINE":return{type:"nothing"};default:return{type:"panic"}}})):{type:"nothing"}).then(oe)},yt=()=>{const e=t.getChat(de);return(!e.active||e.properties.queued)&&!e.properties.starting&&!e.properties.ended},It=()=>{t.updateView("minimized",{hidden:!1})};Ot(V,ba(It));const ra=Ot(Pt(t,e=>e.application.destroyed),ga(Boolean),Ia(1),oa);Ot(z,Ia(1),Ft(()=>{const e=zt(m(["license","group","requestedGroup"],t.getApplicationState()));return[We("session")&&window.sessionStorage.getItem(e),e]}),ga(e=>{let[t]=e;return Boolean(t)}),ba(e=>{let[a,r]=e;(e=>{let a;const r=g();try{a=JSON.parse(e)}catch(n){return}a&&r&&a.forEach(e=>{t.getEvent(de,e.id)||Zt(t,de,{thread:r,id:e.id,type:"file",own:!0,author:t.getSessionUser().id,delivered:!1,failed:!1,properties:e})})})(a),window.sessionStorage.removeItem(r)}));const[na,_a]=Ot(Pt(t,e=>e.application.availability),da(1),Ca,Ft(e=>({type:e})),(Ea=e=>{let{type:t}=e;return"online"===t},function(e){return[ga(Ea)(e),ga((t=Ea,function(e){return!t(e)}))(e)];var t}));var Ea;Ot(R(()=>_a),ga(yt),ba(()=>{!Qe(t,"prechat")&&Oe(t)&&Pe(t)&&"offline"===t.getApplicationState().availability&&!t.getChat(de).active&&At(t),Qe(t,"prechat")&&(Vt(t),Oe(t)&&At(t)),p()})),Ot(na,ga(yt),ba(()=>{t.getView("minimized").hidden&&It(),!Be(t)&&mt(t)&&Te(t,"hidden")&&Et(t)})),Ot(R(()=>{if(!Pe(t))return lr;const e=Pt(t,()=>Qe(t,"prechat"));return Ot(ma(V,e),ga(()=>Qe(t,"prechat")),ca(()=>{const e=t.getLastEvent(de);return Ot(pa(((e,t)=>{const a=ea(e=>"groupSelect"===e.meta,t);if(-1===a)return Promise.resolve(null);const r=t[a],n=r.options.map(e=>e.groupId);return n.length>20?Promise.resolve(null):sr(e,{groupIds:n}).then(e=>ta(a,{...r,options:r.options.map(t=>({...t,meta:{online:"online"===e[t.groupId]}}))},t))})(o,e.properties.fields)),cr)}))}),ga(e=>e&&Qe(t,"prechat")),ba(e=>{const{id:a}=t.getLastEvent(de);return t.updateEvent(de,a,{properties:{fields:e}})}));const wa=e=>e.forEach(e=>{switch(e.type){case"panic":return void l();case"chat_activated":return void ie(e.payload);case"predicted_welcome_message":{const{agent:a,message:r,groupHasQueue:n}=e.payload;return C(a),Ct(t,a.id),void(Pe(t)||(w(r),t.updateChat(de,{properties:{fakeAgentMessageId:r.id,groupHasProbableQueue:n}})))}case"show_ticket_form":return e.payload&&t.updateView("Chat/ticketForm",e.payload),void Ht(t,"offline");case"hide_prechat_form":return void Vt(t);case"hide_ticket_form":return void(Qe(t,"ticket")&&Rt(t));case"show_prechat":return void At(t);case"accept_muted_greeting":return void(()=>{const e=t.getLastEvent(de),{mutedGreeting:a}=t.getChat(de).properties;t.updateEvent(de,e.id,{seen:!0}),Sn.acceptingGreeting=!0,$a(o,a).then(e=>{let{event:a}=e;t.updateChat(de,{properties:{mutedGreeting:void 0}}),Wt(t,a)},va).finally(()=>{Sn.acceptingGreeting=!1})})();default:return}}),Aa=()=>{const e=t.getChat(de);return{active:e.active,availability:t.getApplicationState("availability"),connected:je(t),hasFakeAgentMessage:Ae(t,de),startChatAgainPending:e.properties.startChatAgainPending,limitReached:t.getApplicationState("limitReached"),hasMutedGreeting:!!e.properties.mutedGreeting}};var or;Ot(R(()=>Ot(Pt(t,()=>t.getChat(de).properties.startChatAgainPending),ga(Boolean))),ca(()=>pa(_t(Aa()))),ba(e=>{wt(t,de,{chatId:t.getChat(de).serverId}),wa(e)})),Ot(ma(V,na,_a),(or=z,function(e){return function(t,a){if(0===t){var r,n,s=!1;e(0,(function(e,t){0===e&&(r=t,or(0,(function(e,t){0===e?(n=t)(1):1===e&&(s=!0,n(2))}))),1===e?s?a(1,t):r(1):a(e,t)}))}}}),ga(()=>yt()&&t.getApplicationState().eagerFetchingMode),la(()=>pa(_t(Aa()))),Ye(ra),ba(wa)),Ot(R(()=>Ot(V,ga(()=>!t.getApplicationState().eagerFetchingMode))),ca(()=>{const e=t.getChat(de).serverId;return pa(Promise.all([_t(Aa()),ke(t)&&e&&Wa(o,e)].filter(Boolean)))}),Ye(ra),ba(e=>{let[a,r]=e;if(r){u(t.getChat(de).serverId,r.iterator),D(r.hasMore);const e=Ze(e=>{let{events:t}=e;return t},r.threads).filter(e=>!t.hasEvent(de,e.id));e.length>0&&t.addHistoryEvents(de,e),t.updateChat(de,{properties:{lastThread:r.threads.length?Ke(r.threads).id:null,eventsSeenUpToMap:r.eventsSeenUpToMap}})}t.setApplicationState({eagerFetchingMode:!0}),wa(a)})),Ot(Pt(t,e=>e.application.page),da(1),Ye(ra),ba(e=>{let{url:t,title:a}=e;i.updateCustomerPage({url:t,title:a})}));const dr={indicatorNotAnimated:-1};Ot(Pt(t,()=>t.getUnseenCount(de)>0),ga(Oa),ba(()=>{clearTimeout(dr.indicatorNotAnimated),t.updateView("minimized",{...t.getView("minimized"),animateUnseenEventIndicator:!0}),t.emit("render-minimized"),dr.indicatorNotAnimated=setTimeout(()=>{t.updateView("minimized",{...t.getView("minimized"),animateUnseenEventIndicator:!1}),t.emit("render-minimized")},500)}));const pr=Pa(gt,e=>{i.setSneakPeek({chatId:le(t),sneakPeekText:e})});Ot(Pt(t,e=>e.application.messageDraft),Ut(),ga(()=>t.getChat(de).active),ba(e=>{"string"!=typeof e?pr.cancel():pr(e)})),Xe(t)&&Ot(V,Ia(1),ba(()=>{var e;const a=t.getApplicationState("license"),r=null!=(e=t.getApplicationState("group"))?e:0;Bt(()=>nr(a,r),{retriesCount:10,minTime:1e3,maxTime:15e3}).then(e=>{t.updateView("HelpdeskTicketForm",{helpdeskFormConfiguration:e,isLoading:!1})},e=>{t.updateView("HelpdeskTicketForm",{isLoading:!1,hasFetchingError:!0}),_e("helpdesk_form_fetching_failed",e)})})),Ot(Pt(t,()=>t.getConnectionState()),ga(e=>e===ge),ba(()=>{t.setApplicationState({disableSendingMessage:!0}),Ot(ma(Ot(mr(8e3),Ft(()=>({reason:"timeout"}))),Ot(Lt(t,"before_send_message"),Ft(()=>({reason:"message_send_attempt"}))),Ot(Pt(t,()=>t.getConnectionState()),ga(e=>e!==ge),Ft(()=>({reason:"connection_state_change"})))),Ia(1),ba(e=>{let{reason:a}=e;t.setApplicationState({disableSendingMessage:!1}),t.getConnectionState()===ge&&t.setConnectionState(Ne),Ot(Pt(t,()=>t.getConnectionState()),ga(e=>e===qe),Ia(1),ba(()=>{Math.random()<.1&&ue("scheduled_reconnecting_ended",{reason:a})}))}))}))};export{bn as default};